Technical Support

If you need technical assistance with any aspect of your audio or video system, whether or not it involves Whirlwind equipment, we're here to help out. Please feel free to contact our technical support department at:


Call toll free (U.S.)


If you don't find what you are looking for, please let us know by emailing our technical support department at: or call toll free (U.S.) 800-733-9473, Ext.124. We'll be glad to help get what you need.



Medusa / Custom:

Cables / Snakes ------------------------------------------------------- 5 years

US Audio / Digital Products
All AC-powered equipment -------------------------------------- 5 years
IMP Interface Boxes
Passive & active boxes -------------------------------------------- 3 years
EDB1 and MCT-7 ----------------------------------------------------- 90 days

Power Link:
All Power Link products ------------------------------------------- 5 years

Instrument and microphone cables ------------------------- Lifetime
Speaker cables --------------------------------------------------------- Lifetime
Imported instrument, mic, and speaker cables -------- 90 days

Digital Products:
E Snake, Media Converters and all digital networking products------------5 years

• All Whirlwind warranties are in effect from the date of purchase and must be accompanied by a dated sales receipt.
• Warranty items will be repaired or replaced at Whirlwind’s discretion
• Return of the product to Whirlwind is the customer’s responsibility.
• Return Ground shipping of the repaired or replaced product will be provided free of charge.
• Warranties do not cover damage resulting from abuse, unauthorized modifications or
unintended use of the product.

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